In today’s digital age, accessing websites is a seamless process, primarily reliant on domain names. When you enter a domain name into your browser’s address bar, the Domain Name System (DNS) steps in, converting it into a numerical IP address. However, if the DNS fails to resolve the domain name, an error message surfaces, famously known as the “ERR_NAME_NOT_RESOLVED” error, particularly prevalent in Google Chrome. This article delves into the intricacies of this error, its root causes, and offers comprehensive solutions to resolve it effectively.

What is the ERR_NAME_NOT_RESOLVED Error?

When Chrome presents the “ERR_NAME_NOT_RESOLVED” error, it indicates the inability to locate the IP address corresponding to the website domain you entered. As the IP address is crucial for establishing a connection with the web server, encountering this error renders the website inaccessible. Notably, this issue isn’t exclusive to Chrome and can occur on other browsers like Firefox and Safari, albeit with different error messages.


Before diving into the solutions, let’s take a moment to understand what ERR_NAME_NOT_RESOLVED means. This error is a message you encounter when the Domain Name System (DNS) fails to find the IP address of a website you’re trying to access. In simple terms, it’s like not being able to find an address in your address book. When this happens, your browser returns messages such as:

  • “This webpage is not available”
  • “This site can’t be reached”

The result? You can’t access the content on the website, and this can be frustrating. But, you’re not alone. Many people face this error, and there are several reasons behind it.


The ERR_NAME_NOT_RESOLVED error typically points to issues with your internet or computer. Here are some common causes:

  1. Outdated DNS Cache: Your browser might be fetching an outdated IP address from cached data.
  2. Poor Internet Connection: An unstable or slow internet connection can lead to this error.
  3. Firewall Blocking: Your firewall might be blocking access to the website.
  4. Website’s DNS Records: Sometimes, the issue is on the website’s side, and there’s nothing you can do.

In some cases, poor hosting services can also contribute to this error. If you frequently encounter the “This site can’t be reached” message, it might be time to consider switching to a more reliable web host. At Kinsta, we offer top-notch web hosting solutions, backed by 24/7 expert support, to ensure your website runs smoothly.

6 Proven Methods to Fix ERR_NAME_NOT_RESOLVED

Now, let’s get to the heart of the matter – how to resolve the ERR_NAME_NOT_RESOLVED error. Here are six proven methods to tackle this issue effectively:

1. Test Your Internet Connection

Start by checking if your internet connection is the culprit. Try accessing the website from a different Wi-Fi network. If it works, a simple router restart might do the trick.

2. Clear the DNS Cache on Your Computer

Outdated cache items on your device could be causing the error. Clear the DNS cache on your computer by following these steps:

  • On Windows, open Command Prompt and run ipconfig /flushdns.
  • For macOS, use the command dscacheutil -flushcache.
  • Linux users can flush the DNS cache using commands specific to their system.

3. Check the Browser Settings

Browser-specific DNS caches can also be problematic. Clear them by following your browser’s settings, or consult our guide for clearing caches in major browsers.

4. Reset Your Firewall Settings

If the error persists, reset your firewall settings. A security program may be blocking the website. On Windows, navigate to “Firewall & network protection” in Settings, and restore firewalls to default.

5. Configure the DNS Server on Your Computer

The DNS server might be misconfigured. Use Google’s public DNS servers’ addresses to resolve this issue. Instructions for Windows and macOS users are provided in our guide.

6. Disable DNSSEC for Your Domain

If you own the website and none of the above methods work, consider disabling DNSSEC for your domain. This security extension can sometimes hinder DNS record propagation, especially after switching to a new host.

How to Fix ERR_NAME_NOT_RESOLVED on Android

If you’re experiencing this error on your Android device, here are some steps to resolve it:

  1. Disable preloading pages in Chrome.
  2. Consider disabling antivirus apps or reboot your phone in safe mode to identify any problematic apps.
  3. Restore the Chrome App to its factory version.

Other Common DNS Errors

ERR_NAME_NOT_RESOLVED is just one of several DNS errors you can encounter. Other common DNS issues include:

  • DNS Server Not Responding

The troubleshooting methods for these problems are often similar. Begin by clearing browser and DNS cache and then consider contacting your hosting provider for assistance.

Don’t let the ERR_NAME_NOT_RESOLVED error stand in your way. Follow our guide to resolve it swiftly and get back to smooth internet browsing.

Frequently Asked Questions

1. What is the “ERR_NAME_NOT_RESOLVED” error in Chrome?

  • The “ERR_NAME_NOT_RESOLVED” error indicates that Chrome cannot find the IP address corresponding to the website domain you entered, rendering the website inaccessible.

2. Are DNS domain name resolution errors exclusive to Chrome?

  • No, these errors can occur on other browsers like Firefox and Safari, albeit with different error messages.

3. How can I clear my operating system’s DNS cache?

  • You can clear the DNS cache on Windows 10 using the command prompt. Instructions are provided in the article.

4. What should I do if my router is causing the error?

  • Restart your router by disconnecting it from the power supply for at least 30 seconds, then reconnect it.

5. How can I change my DNS server settings?

  • You can change DNS server settings in Windows by following the provided instructions, which include using Cloudflare’s public DNS servers.

6. Can security software cause the “ERR_NAME_NOT_RESOLVED” error?

  • Yes, security software, including antivirus and firewalls, can interfere with website access and potentially trigger the error.

7. What should I do if none of the solutions work?

  • If the issue persists, it’s advisable to check your system for malware using security software or Microsoft’s Malicious Software Removal Tool (MSRT).

8. Can you recommend a suitable alternative to faulty security software?

  • While specific recommendations depend on your needs, there are numerous reputable security software options available, including Norton, McAfee, and Bitdefender.

9. How can I prevent the “ERR_NAME_NOT_RESOLVED” error from recurring?

  • Regularly clearing your browser’s cache and keeping your operating system and security software up to date can help prevent this error from occurring.

10. Is there a long-term solution for DNS resolution errors?

  • Ensuring that your DNS server is reliable, clearing caches, and maintaining a secure and updated system are essential for long-term prevention.